410-650-2333

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    • Home
    • Services
    • Airbnb
    • What We Do
    • FAQ
    • Prepare for our visit
    • Contact Us

410-650-2333


  • Home
  • Services
  • Airbnb
  • What We Do
  • FAQ
  • Prepare for our visit
  • Contact Us

Getting Ready for Our Visit

We’re so excited to come take care of your home! To help us make the most of our time and give you the best results, here are a few quick things you can do before we arrive:

  • Tidy Up Personal Items – Please pick up toys, clothes, or other belongings in the areas you’d like us to clean so we can focus on the details.
     
  • Put Away Valuables – For peace of mind, we recommend storing medications, jewelry, cash, or other valuables in a safe spot.
     
  • Fresh Air for Everyone – We kindly ask that there’s no smoking while our team is in your home.
     
  • Set a Comfy Temperature – A comfortable environment helps us do our best work. If it’s hot, a little extra AC goes a long way; if it’s chilly, please make sure the heat is on.
     
  • Happy Pets, Happy Cleaners – We love furry friends, but if your pets get anxious with visitors, it’s best to give them a cozy spot away from the cleaning.
     
  • Leave Out Extras – If you’d like us to use any special products or if you have a favorite brand of trash bags, please leave them out for us.
     
  • Share Your Preferences – Everyone has little things that matter to them—feel free to tell us about yours so we can make sure you’re extra happy with our visit. 😊
     

Frequently Asked Questions

1. What areas do you service?

We proudly serve Centreville, Chestertown, Denton, Easton, Queenstown, Stevensville, and the surrounding areas. In addition to residential house cleaning, we also provide Airbnb/short-term rental cleanings in Ocean City, MD and the Delaware Beaches.

2. How do I schedule a cleaning?

You can request a quote through our website, Facebook business page, call, or text us. Once we confirm the details, we’ll set up a cleaning time that works best for you.

410-650-2333
Absolutehcleaning@gmail.com

3. What types of cleaning do you offer?

We offer:

Standard recurring cleaning (weekly, bi-weekly, monthly)

Deep cleaning

Move-in / move-out cleaning

One-time/special occasion cleaning

Add-ons such as oven cleaning, carpet & upholstery cleaning, and tile & grout cleaning

4. Do I need to be home during the cleaning?

No, you don’t need to be home. Many clients give us a spare key, garage code, or use a lockbox. We’ll follow whatever method makes you most comfortable.

5. How should I prepare my home before the cleaners arrive?

To help us get right to work, we kindly ask that you:

Pick up toys, clothes, or general clutter from the areas you’d like cleaned

Put away medications, jewelry, or valuables

Secure pets if needed

Set your thermostat to a comfortable temperature while we work

6. Do you bring your own supplies and equipment?

Yes! We bring everything needed to clean your home. Please leave out trash bags. If you’d like us to use your own preferred products (such as eco-friendly cleaners), just let us know.

7. What if I need to cancel or reschedule?

Life happens! Please let us know at least 72 hours in advance to avoid cancellation fees.

8. What does your pricing look like?

Our residential cleanings start at $150. Final pricing depends on your home’s size, condition, and the type of cleaning you need. We’ll provide a clear, personalized quote before your appointment.


Please note, for all first-time appointments with new clients, we require a 50% non-refundable deposit at the time of booking. This secures your appointment on our schedule.

9. Do you clean after pets?

Yes—we love pets! Please note, however, that we cannot clean up pet bodily fluids. For everyone’s safety, we also ask that pets be secured if they’re nervous around new people.

10. What forms of payment do you accept?

We accept cash, credit/debit cards, and electronic payments including Cash App, Venmo, PayPal, and Affirm. Payment is due at the time of service unless otherwise arranged.

11. Do you offer refunds

We do not provide refunds on any services. If you are unsatisfied with your cleaning, please reach out to our office staff right away. We will send a supervisor to review the issue and ensure it is corrected to your satisfaction.

12. Are you insured?

Yes — our company is fully insured and bonded. This gives you peace of mind knowing that your home and belongings are protected while we provide our services.

13.How often should my home be cleaned?

Every home has different needs. For busy families or households with pets, we recommend weekly or bi-weekly cleanings to stay on top of things. If you have a lighter schedule or prefer to handle some upkeep yourself, monthly or occasional cleanings can still be a great option to give your home a refresh when you need it most.

14. Will I have the same cleaners each visit?

We assign a team lead to your home who will be familiar with your space and preferences. The team lead may have helpers, and while schedules can vary, we do our best to send the same cleaners as often as possible to ensure consistency and comfort.

15. Can I request a specific cleaning crew or ask for a new one?

Yes! We do our best to accommodate requests for a specific cleaning crew whenever possible. If you’d prefer a new crew, just let our office staff know and we’ll be happy to make the adjustment.

Check out our service agreement!

Absolute House Cleaning

410-650-2333

Copyright © 2025 Absolute House Cleaning - All Rights Reserved.


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