Prepare for our visit!

Please make sure areas you want cleaned our clutter free. Make sure toys and clothes are picked up as well.

Please make sure any and all medications are put away.

Please do not smoke in your home while our cleaners are present.

Please make sure the temperature of your home is comfortable. If it's hot outside, please turn the air conditioner to a cooler temperature.

We love pets! But not all pets love strangers, if you have anxious animals please put them up so we do not disturb them.

Please leave out trash bags, and any special cleaners you want us to use.

Please let us know of any "pet peeves" you may have so we address them during our visit. 😊

Booking Questions

Do we service your area?

We service most of the Eastern Shore, Maryland as well as some of Delaware. Not sure still? Just send us a quick email with your location.

How do I schedule?

Multple ways available.

Facebook messenger, our Contact us page, call, text or email.

410-650-2333

Absolutehcleaning@gmail.com

Do I need to provide anything?

The only request we have is trash bags. If you have cleaners you prefer to use, or specific products for electronics, etc please feel free to let us know and leave them out.

What is the cancellation/re-schedule policy?

Once your appointment is scheduled, you have a reserved spot on our calendar, which our team members financially depend on.

You can cancel or reschedule at any time 48-hours prior to your scheduled cleaning. When a booking is cancelled or rescheduled, for any reason, within the 48-hour window there will be a $75 cancellation fee.

If our team travels to your residence and are unable to access or complete the cleaning, for any reason, then you will be charged 50% of your scheduled service fee.

Payment Information

How do I pay?

For the convenience of our customers we accept afterpay, apple pay, cash, cash app, check, credit cards, google pay, paypal and venmo.

Deposits?

We do require a 50% non-refundable deposits for all first time bookings and new clients. If for some reason you need to reschedule, give us a minimum of 24 hours notice and we will credit your deposit to your newly scheduled appointment.

What is your refund policy?

If you are not completely satisfied with your service, let us know within 48-hours and we’ll send someone back to your home to touch up any overlooked areas. We do not offer refund once services have been completed.

Frequently Asked Questions

Are you insured?

We are a fully bonded cleaning service. We carry insurance for our employees and for the work that we do in your home.

What about pets?

Pets are a part of the family, and so we clean up after them as well! During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

How often should you schedule a cleaning?

Families and pets we recommend weekly to bi-weekly cleanings. If you have no pets and no kids bi-weekly or monthly maybe the option for you!

What happens if we miss a spot?

Please let us know within 24 hours, after your cleaning if you are not completely satisfied. Our team will return ASAP and re-clean the item(s) missed at no additional cost.

Will I have the same cleaners every time?

We try our best to send the same cleaners every time. Most often you are assigned a team lead/supervisor for your home, unless they are out they will always be there, their helpers may vary. If you have a preferred cleaner just let us know so we can be sure that is who we send.

Can I request a different cleaner or crew?

Absolutely! Just let us know!